Refunds & returns
Because you inspect your order before paying, you only pay for what you are happy with.
Inspect before you pay
When your order arrives, please open and check it in front of the rider. If an item is damaged, wrong or missing, you can refuse that item and you will not be charged for it.
Problems after delivery
If you find a manufacturing defect after accepting your order, contact us on WhatsApp within 7 days of delivery with your order number and clear photos or a short video. We will review it and offer a replacement or refund where the item is confirmed faulty.
What we cannot accept
- Items that have been used, damaged by misuse, or used against the product instructions
- Opened wipe packs, unless the product is faulty
- Requests made more than 7 days after delivery
How refunds are paid
Approved refunds are paid by bank transfer to the account you provide, usually within 5 working days of approval.
Contact
WhatsApp or call 0915 032 4896, Monday to Saturday, 8:00 AM to 5:00 PM. KLENIVA is a brand of VersaLink Global Innovation Ltd, SasRaj Plaza, Agric Estate, Ilorin, Kwara State.